Refund and Return Policy
At H.E.R Bodywear, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help.
1. Returns
You have 14 days from the date of receiving your item to initiate a return. To be eligible for a return, your item must be:
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Exchanges
If you need to exchange an item for a different size or colour, please contact us at [email protected] to ensure the desired item is available. Once we receive and inspect your returned item, we will ship the replacement to you.
4. Non-Returnable Items
For hygiene reasons, certain items cannot be returned, including:
5. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a fault or error on our part.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately at [email protected] with details and photos of the issue. We will arrange for a replacement or refund, and cover the return shipping costs in such cases.
7. Contact Information
If you have any questions about our Refund and Return Policy, please contact us at: Email: [email protected] Address: Room 1 27A High Street, Ruddington, Nottingham NG11 6DW
We appreciate your understanding and cooperation and look forward to serving you again in the future.
At H.E.R Bodywear, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help.
1. Returns
You have 14 days from the date of receiving your item to initiate a return. To be eligible for a return, your item must be:
- Unworn and in the same condition that you received it
- In the original packaging with all tags attached
- Accompanied by proof of purchase
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Exchanges
If you need to exchange an item for a different size or colour, please contact us at [email protected] to ensure the desired item is available. Once we receive and inspect your returned item, we will ship the replacement to you.
4. Non-Returnable Items
For hygiene reasons, certain items cannot be returned, including:
- Products that have been worn, washed, or altered
- Items without original tags and packaging
5. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a fault or error on our part.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately at [email protected] with details and photos of the issue. We will arrange for a replacement or refund, and cover the return shipping costs in such cases.
7. Contact Information
If you have any questions about our Refund and Return Policy, please contact us at: Email: [email protected] Address: Room 1 27A High Street, Ruddington, Nottingham NG11 6DW
We appreciate your understanding and cooperation and look forward to serving you again in the future.